Relate Terms of Service
Effective Date: January 8, 2025
Welcome to Relate ("we," "our," or "us"). By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, you may not use our services.
1. Overview of Services
Relate offers the following services and products:
Non-Exclusive Limited License Subscription Service: Access to a music library for use in videos, films, and other media projects.
Sync Licensing: Music licensing for specific projects, including advertisements, television, and film.
Physical Merchandise: Clothing, accessories, and other tangible goods.
Production Services: A variety of multimedia production services, including videography, audio production, editing, and more.
Additional terms may apply to specific services or products, which will be disclosed at the time of purchase or booking.
2. Eligibility
To use our services, you must:
Be at least 18 years old or have the legal capacity to enter into a binding agreement in your jurisdiction.
Provide accurate, complete, and current information when creating an account or booking services.
3. Account Registration
You may need to create an account to access certain features of our website or services.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
Relate reserves the right to suspend or terminate accounts for violations of these Terms.
4. Non-Exclusive Limited License Subscription
License Grant:
By subscribing, you are granted a non-exclusive, limited, non-transferable license to use the music in our library for specific purposes, including videos, films, and media projects.
The license does not transfer ownership of the music or grant exclusive usage rights.
Permitted Uses:
Incorporation into videos, films, advertisements, social media posts, and other media projects.
Prohibited Uses:
Reselling, remixing, or sampling the music for songs, albums, or commercial music products.
Using the music in standalone form.
Term and Renewal:
Subscriptions are billed monthly or annually and renew automatically unless canceled.
No Refunds:
Subscription fees are non-refundable except as required by law.
5. Sync Licensing
License Scope:
Sync licenses are project-specific agreements for music usage in commercial productions, including film, television, and advertising.
The terms of each sync license will be outlined in a separate agreement.
Usage Restrictions:
You may not transfer or sublicense sync licenses without explicit permission from Relate.
Pricing and Payments:
Fees for sync licenses vary based on the scope and usage of the project.
All payments must be made in full before the license is issued.
6. Physical Merchandise
Product Descriptions:
We strive to provide accurate descriptions and images of our merchandise. However, we do not guarantee that product details will be free from errors or that colors will match exactly as displayed.
Shipping and Delivery:
Shipping costs and delivery times will be disclosed at checkout.
Relate is not responsible for delays caused by third-party carriers.
Returns and Refunds:
Merchandise may be returned within [Insert Return Period] days of receipt if unused and in original packaging.
Shipping costs for returns are the responsibility of the customer unless the item is defective.
7. Production Services
Scope of Services:
Relate offers customizable production services, including videography, photography, editing, and multimedia project management.
Bookings and Payments:
All bookings require a 75% deposit to confirm.
Final 25% payments are due upon project completion unless otherwise specified in a written agreement.
Rescheduling and Cancellations:
Cancellations must be made at least 2 days in advance to receive a refund of the deposit.
Deposits for late cancellations or no-shows are non-refundable.
Ownership of Deliverables:
Unless otherwise agreed in writing, Relate retains ownership of raw project files. Final deliverables provided to the client may not be altered or redistributed without permission.
8. Pricing and Payments
All prices are listed in US Dollar and are subject to change without notice.
Payments must be made through the payment methods specified on our website.
9. Intellectual Property
All content, music, and materials provided by Relate are protected by copyright law.
You are granted a limited license to use these materials only as permitted under these Terms.
Unauthorized use of Relate’s intellectual property will result in termination of services and may lead to legal action.
10. Limitation of Liability
To the fullest extent permitted by law:
Relate is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Our total liability is limited to the amount paid by you for the service or product in question.
11. Indemnification
You agree to indemnify and hold harmless Relate, its affiliates, and employees from any claims, damages, or expenses arising from your use of our services, breach of these Terms, or violation of any laws or third-party rights.
12. Termination
Relate reserves the right to suspend or terminate your access to our website or services for any violation of these Terms or at our sole discretion.
13. Governing Law
These Terms are governed by the laws of [Insert Jurisdiction], without regard to its conflict of law provisions.
14. Changes to These Terms
Relate may update these Terms at any time. Changes will be effective upon posting to our website, and your continued use of our services constitutes acceptance of the updated Terms.
15. Contact Us
If you have any questions about these Terms, please contact us:
Relate
Email: relate@relatecreativegroup.com
Address: Chicago, IL 60608