Relate Privacy Policy

Effective Date: January 8, 2025

Relate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including our websites, products, and multimedia services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide and improve our Services. This includes:

a. Information You Provide

  • Account Information: When you sign up for our courses or Services, we may collect your name, email address, payment details, and other information you voluntarily provide.

  • Communication Data: When you contact us (e.g., through email or support requests), we collect information related to your inquiry.

b. Information We Automatically Collect

When you use our Services, we may collect:

  • Device Information: Your IP address, browser type, operating system, and device type.

  • Usage Data: Details about your interactions with our Services, such as page visits, clicks, and time spent on our website.

c. Aggregated Data

We may collect and use aggregated, anonymized data for statistical purposes, such as measuring how users interact with our Services. This data does not identify individuals and is used solely to improve our offerings.

2. How We Use Your Information

We only use your information for the following purposes:

  • To Provide Our Services: To process transactions, deliver content, and manage your account.

  • To Improve Our Services: To analyze user behavior and trends for internal statistical purposes, ensuring we can better serve our users.

  • To Communicate with You: To respond to inquiries, send updates about your account, or notify you of changes to our policies or Services.

3. What We Do Not Do

We are committed to protecting your data. As such:

  • We Do Not Sell Your Data: Your personal information is never sold to third parties.

  • We Do Not Use Your Data for Advertising: Your information will not be used to target you with ads.

  • We Do Not Share Identifiable Data: We do not share identifiable information with outside parties except as necessary to comply with the law or operate our Services (e.g., payment processors).

4. Data Sharing

We may share your information only in the following limited cases:

  • Service Providers: We work with trusted third-party providers to process payments, host our website, or provide analytics. These providers are only given access to the data necessary to perform their tasks and are bound by confidentiality agreements.

  • Legal Obligations: We may disclose information if required by law or if we believe such disclosure is necessary to protect our rights or comply with a legal obligation.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

  • Account Data: Retained while your account is active.

  • Aggregated Data: Retained indefinitely for statistical purposes.

6. Data Security

We take data protection seriously and use reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to ensure the security of your information, no system can guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

a. General Rights

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete data.

  • Deletion: You can request that we delete your personal information.

b. Additional Rights for EU Residents (GDPR)

If you are located in the European Union, you have additional rights, including:

  • Data Portability: You can request your information in a portable format.

  • Objection: You can object to certain uses of your data, such as processing for analytics.

c. Additional Rights for California Residents (CCPA)

If you are a resident of California, you have the right to:

  • Request information about what data we collect and how it is used.

  • Opt out of any data sale (though we do not sell data).

To exercise your rights, please contact us at [Insert Contact Email].

8. Cookies and Tracking

We use cookies and similar technologies to analyze user behavior and improve our Services. You can manage or disable cookies in your browser settings.

  • Strictly Necessary Cookies: Essential for site functionality.

  • Analytics Cookies: Used to gather statistical information about site usage.

9. Third-Party Links

Our Services may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

10. Children's Privacy

Our Services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Relate
Email: relate@relatecreativegroup.com
Address: Chicago, IL 60608